Legal
Returns Policy
Contents
Return Window Eligible Reasons Non-Returnable Items How to Initiate Refunds & Exchanges Return Delivery01
Return Window
We accept returns within 7 days of delivery or pick-up, provided the item is in its original, unworn condition with tags attached.
02
Eligible Reasons for Return
- Wrong size delivered (different from what was ordered)
- Wrong item delivered
- Item is damaged or defective upon arrival
03
Non-Returnable Items
- Items that have been worn or used
- Items without original packaging or tags removed
- Sale / clearance items marked final sale at purchase
- Items damaged due to customer misuse
04
How to Initiate a Return
To request a return, contact us within 7 days via the channels below. Include your Order ID, the item(s) you wish to return, and a brief description of the reason.
Phone
+254 708 642 01905
Refunds & Exchanges
- Exchanges: We will exchange the item for the correct size or product, subject to stock availability.
- Refunds: Approved refunds are processed within 3–5 business days via M-Pesa or bank transfer to the original payment account.
- Delivery fees are non-refundable unless the return is due to our error.
06
Return Delivery
Customers are responsible for the cost of returning items unless the return is due to a Buzzoh Shoeman error (wrong item shipped, defective product).